Customer Support
Questions about your order, shipping or delivery? Start with the steps below — most delivery questions are answered by your tracking page.
1. Check your tracking first
Your tracking page shows every scan on your parcel, from preparation to delivery. If your shipment is still within the expected delivery timeframe, no action is required — please allow the delivery process to continue and keep an eye on the tracking updates.
Track my parcel2. Our delivery timeframe
Orders can take up to 30 business days to arrive. If your order is still within this timeframe, we kindly ask you to allow the delivery process to continue — a formal claim can only be opened once the timeframe has passed.
- Within 30 business days → your order is still on its way.
- More than 30 business days → you can open a formal delivery claim below.
3. Open a formal delivery claim
If your order has exceeded the 30-business-day delivery timeframe, fill in the form below. Our Claims Department will review your order and tracking information — the initial review may take up to 3 business days. Once the review is completed, we will contact you with the outcome and the next steps.